Refund Policy

We sell fresh goat and meat products, which are perishable in nature. Due to health, safety, and hygiene reasons, refunds and returns are limited and assessed on a case-by-case basis.

Refunds may be considered only in the following situations: The wrong product was delivered The product was damaged or spoiled at the time of delivery The order was not delivered at all Refund requests must be submitted within 24 hours of delivery.

Refunds will not be issued in the following cases: Change of mind after delivery Products that have been accepted, used, or consumed Incorrect delivery address provided by the customer Delays caused by circumstances beyond our control (e.g., weather, traffic, operational delays) Requests made after the 24-hour reporting window

To request a refund, please contact us at: Email: info@asaanqurbani.pk Please include: Order number Reason for the refund request Photos or evidence where applicable Incomplete or unsupported requests may be declined.

All refund requests are reviewed within 3–5 business days We reserve the right to approve or reject refund requests at our discretion, in accordance with this policy Additional verification may be requested to prevent misuse or fraud

Approved refunds are issued to the original payment method Refunds are processed via PayFast, our payment service provider Processing time depends on PayFast and the customer’s bank and may take 5–10 business days Any payment processing fees charged by PayFast or banks may be non-refundable, where applicable.

Orders may only be cancelled before dispatch. Once an order has been dispatched or delivered, it cannot be cancelled due to the perishable nature of the products.

Customers agree to contact Asaan Qurbani directly to resolve any issues before initiating a chargeback through their bank or payment provider. Unjustified or fraudulent chargebacks may result in: Rejection of future orders Account restrictions Reporting to the payment provider

Our liability for any approved refund shall not exceed the amount paid for the specific order. PayFast is not responsible for refunds, returns, or disputes related to products sold on this website.

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on the website.

For refund-related questions or concerns, contact us at: Asaan Qurbani Location: Lahore, Pakistan Email: info@asaanqurbani.pk